Role Overview:
The Debt Collector is responsible for recovering outstanding payments from customers while maintaining professional communication and adhering to legal and ethical standards.
Key Responsibilities:
- Contact customers for overdue payments via calls/emails
- Negotiate repayment plans and settlements
- Maintain accurate records of collections and follow-ups
- Monitor accounts and track outstanding balances
- Handle disputes and escalate complex cases
- Ensure compliance with legal and company policies
- Prepare collection reports and updates
Requirements:
- Experience in collections, finance, or customer service
- Strong communication and negotiation skills
- Basic knowledge of financial processes
- Ability to handle difficult conversations professionally
- Familiarity with CRM/collection system
