Job Summary
We are seeking an experienced AV System Engineer with deep knowledge of professional AV system design, configuration, and long-term support. This role places strong emphasis on post-project maintenance, proactive monitoring, system upgrades, and responsive troubleshooting. The ideal candidate will be skilled in working with a wide variety of AV technologies from major manufacturers and ensuring ongoing system reliability for end users.
Key Responsibilities:
System Configuration & Deployment
Install, configure, and commission a wide range of AV systems including audio, video, LED displays, control systems, and AV-over-IP solutions.
Integrate and configure technologies from Auravision, Colorlight, Extron, AMX, Crestron, Biamp, Shure, Arthur Holm, and other leading manufacturers.
Ensure all systems are delivered according to design specifications and performance standards.
Post-Project Maintenance & Support
Serve as the primary technical contact for post-installation support, ensuring systems operate continuously and efficiently.
Perform scheduled preventive maintenance, system health checks, and performance audits.
Apply firmware updates, software patches, and hardware upgrades across all AV systems.
Diagnose and resolve complex AV issues related to signal flow, networked AV, control logic, audio DSPs, and display hardware.
Maintain and update technical documentation, including service logs, configuration changes, network maps, and equipment inventories.
Provide remote and on-site support for clients, ensuring minimal downtime.
Coordinate with vendors and manufacturers for advanced troubleshooting or warranty-related issues.
System Monitoring & Optimization
Monitor AV systems for anomalies, performance degradation, or failures and take corrective actions proactively.
Recommend improvements to enhance system performance, reliability, and user experience.
Analyze recurring issues to propose long-term solutions and system refinements.
Client Training & Communication
Train end users and internal teams on system operation and best practices.
Communicate clearly with clients regarding maintenance schedules, upgrade plans, and technical resolutions.
Required Skills & Qualifications:
Minimum 5 years of experience as an AV System Engineer or similar AV technical role.
Strong understanding of AV system architecture, signal flow, and networked AV concepts.
Proven experience with:
LED systems: Auravision, Colorlight
Control systems: Extron, AMX, Crestron
Audio systems: Biamp DSPs, Shure audio systems
Display & specialty systems: Arthur Holm
AV-over-IP technologies and video distribution platforms
Video conferencing solutions
Excellent troubleshooting skills, especially in live or mission-critical environments.
Ability to read and interpret AV drawings, block diagrams, and network schematics.
Strong organizational and documentation skills.
Preferred Qualifications:
Certifications in Crestron, Extron, AMX, Biamp, Shure, Dante, Q-SYS, or equivalent platforms.
Experience with enterprise network infrastructure supporting AV systems.
Background in service contracts, SLAs, and long-term support programs
